Walk-ins are fine, but planned appointments help you balance workload and reduce waiting time. Managing them in a shared system keeps reception and workshop on the same page.
One place for appointments
Record appointments linked to customer and vehicle so when the car arrives, you already have context. Slot availability becomes visible so you don’t overbook or leave bays empty.
Reminders and follow-up
Send reminders before the appointment to cut no-shows. After the job, you can track follow-ups and next service dates from the same customer and vehicle history in GRX.
From booking to job card
When the customer comes in, the appointment can become a job. No re-typing—the flow from booking to quote to invoice stays in one system.